Shipping Policy
Thank you for shopping with us! We strive to provide you with a smooth and transparent shipping experience. Please carefully read our comprehensive Shipping Policy to understand how we handle your orders, shipping times, costs, and related details.
Order Processing Time
- Processing Window: All orders are processed within 1 to 3 business days (Monday through Friday), excluding weekends and public holidays.
- Order Cutoff: Orders received after 2 PM local time or on weekends/holidays will be processed the next business day.
- Quality Control: Each item undergoes quality checks before shipping to ensure you receive products in perfect condition.
- Custom or Made-to-Order Items: If you order customized or made-to-order DIY kits, please allow additional processing time of 3 to 5 business days.
Shipping Destinations
- We proudly offer worldwide shipping to most countries across North America, Europe, Asia, Australia, and beyond.
- Certain remote or restricted regions may have shipping limitations or longer delivery times.
- If your location falls outside our shipping zones, you will be notified during checkout.
Shipping Methods and Estimated Delivery Times
We offer multiple shipping options tailored to your needs. Delivery times are estimates and can vary based on your location, customs processing, and other factors.
| Shipping Method | Estimated Delivery Time | Carrier Examples | Tracking Provided | Notes |
|---|---|---|---|---|
| Standard Shipping | 10–20 business days | Local postal service, USPS, Royal Mail, China Post | Yes (where available) | Economical choice, best for non-urgent orders |
| Expedited Shipping | 5–10 business days | DHL Express, FedEx, UPS | Yes | Faster delivery with tracking and priority handling |
| Express Shipping | 2–5 business days (where available) | Priority couriers (DHL, FedEx Priority) | Yes | Fastest option, recommended for urgent shipments |
Shipping Costs
- Shipping fees are calculated based on your order’s weight, dimensions, destination, and selected shipping method.
- You can view shipping costs at checkout before finalizing your purchase.
- We occasionally offer free shipping promotions or discounts on shipping fees — please check our website or newsletter for current offers.
- Shipping costs do not include import duties, taxes, or customs fees.
Customs, Duties, and Taxes
- For international shipments, customs duties, import taxes, and fees may apply according to your country’s regulations.
- These charges are the responsibility of the recipient and are not included in the product price or shipping fees.
- Customs processing can sometimes delay the delivery time.
- We recommend contacting your local customs office for detailed information on applicable fees.
- Please be aware that refusal to pay customs fees may result in returned or destroyed shipments, and we cannot refund such orders.
Order Tracking
- Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number and a link to the carrier’s tracking site (if tracking is available).
- You can monitor the status of your shipment to estimate the delivery date.
- Please allow 24 to 48 hours after receiving the tracking info for the tracking system to update.
Lost, Damaged, or Delayed Shipments
- While we carefully package and ship your order, there are occasional circumstances beyond our control that may lead to delays or damage.
- If your package is lost, damaged, or significantly delayed, please contact our customer service team immediately with your order number and details.
- We will initiate an investigation with the carrier and work to resolve the issue as quickly as possible.
- Depending on the outcome, we may offer a replacement, refund, or other solution.
- Please retain all packaging and damaged items as proof if applicable.
Address Changes and Order Modifications
- Please double-check your shipping address before completing your order.
- If you need to update your shipping address or make any changes after placing the order, please contact us immediately.
- Once the order has been processed or shipped, we cannot guarantee changes or cancellations.
- Incorrect or incomplete addresses may result in shipping delays or returned packages, and customers are responsible for any additional shipping charges.
Packaging and Sustainability
- We use sturdy and eco-friendly packaging materials to protect your items during transit and minimize environmental impact.
- Wherever possible, our packaging is recyclable or made from recycled content.
- If you have specific packaging preferences or requests (e.g., gift wrapping), please contact us before placing your order.
International Shipping Notes
- Customs and import regulations vary by country and may impact delivery time and cost.
- Some countries have restrictions on certain materials or products; please verify if DIY kits or building blocks require special permits or certificates in your country.
- Due to international shipping complexities, delays can sometimes occur during peak seasons or due to unforeseen events like customs backlogs, weather disruptions, or carrier strikes.
Shipping to PO Boxes and APO/FPO Addresses
- We ship to PO Boxes using standard postal services.
- For military addresses (APO, FPO, DPO), please use the correct format and allow additional delivery time.
- Express couriers may not deliver to PO Boxes or military addresses.
How to Contact Us
If you have any questions, concerns, or special requests about your order or shipping, please don’t hesitate to reach out:
- Email: support@bricksfun.com
- Customer Support Hours: Monday to Friday, 9 AM – 6 PM (local time)
We are committed to ensuring your satisfaction and will respond promptly to your inquiries.
Thank you for choosing us for your DIY model kits and miniature building blocks! We appreciate your business and look forward to delivering your creative projects safely and on time.