At Bricksfun, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. This Refund and Returns Policy explains your rights, the process, and what you can expect when returning items purchased from us.
1. Eligibility for Returns
We accept returns on most items purchased directly from Bricksfun under the following conditions:
- Time Frame: Returns must be initiated within 30 calendar days from the date you receive your order.
- Condition: Items must be returned in their original condition, unused, unassembled, and with all original packaging, manuals, accessories, and any promotional gifts intact.
- Non-Returnable Items: Customized, personalized, or made-to-order products are generally not eligible for return unless defective or damaged upon arrival.
- Handcrafted Items: Due to the nature of handcrafted miniature houses and model kits, slight variations in color, texture, or finish may occur and are considered part of their uniqueness, not defects.
2. How to Initiate a Return or Exchange
To start a return or exchange:
- Contact Us: Email our Customer Support team at [support@bricksfun.com] within 30 days of receiving your order. Please include your order number, item details, and reason for return or exchange.
- Return Authorization: Our support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
- Prepare Your Package: Securely pack the item(s) using original packaging or equivalent materials to prevent damage during transit. Include all accessories and documentation.
- Ship the Package: Use a reliable, trackable shipping service to send the item back. Keep your shipping receipt and tracking number for your records.
3. Refund Process
Once we receive your returned item(s), we will:
- Inspection: Carefully inspect the returned product(s) to verify eligibility.
- Notification: Inform you via email whether your return is approved or rejected based on the condition of the item(s).
- Refund: Approved refunds will be processed within 7 to 10 business days. Refunds will be issued to the original payment method used during purchase.
- Shipping Costs: Shipping fees are generally non-refundable unless the return is due to an error on our part (e.g., wrong or defective item shipped). Return shipping costs are the responsibility of the customer unless otherwise stated.
- Partial Refunds: Partial refunds may be issued if the item shows signs of use, damage, or missing components.
4. Exchanges
- We offer exchanges for the same product or a different product of equal or greater value.
- To exchange an item, please follow the return process outlined above and specify the product you want in exchange.
- Exchanges are subject to stock availability.
- Shipping costs for exchanges are generally paid by the customer, unless the exchange is a result of our mistake.
5. Damaged or Defective Products
- If your item arrives damaged or defective, please notify us within 7 days of delivery.
- Provide clear photos and a detailed description of the damage or defect to help us assess the issue.
- We will arrange for a replacement, repair, or full refund based on your preference and stock availability.
- Please do not discard the damaged item or packaging until you receive instructions from our customer support team.
6. Non-Returnable and Non-Refundable Items
Certain items are not eligible for return or refund, including but not limited to:
- Gift cards and downloadable digital products.
- Clearance, sale, or final sale items.
- Items that have been used, assembled, or altered by the customer.
- Customized or personalized products, unless damaged or defective upon receipt.
7. International Returns and Customs
- International customers are responsible for all return shipping costs unless the return is due to our error.
- Customs duties, taxes, and import fees paid at the time of purchase or return are non-refundable.
- Shipping times for returns may vary due to customs processing and international shipping conditions.
8. Cancellation Policy
- Orders can be canceled free of charge within 24 hours of placing the order before it has been processed or shipped.
- To cancel an order, please contact us immediately at [support@bricksfun.com].
- Once an order has been shipped, it cannot be canceled but can be returned following our return policy.
9. Warranty Policy
- Some of our products may come with a limited manufacturer’s warranty covering defects in materials or workmanship.
- Warranty claims must be made within the warranty period specified on the product page or packaging.
- Contact our support team with proof of purchase and details of the defect to initiate a warranty claim.
10. Contact Us
If you have any questions or need assistance with returns, refunds, or exchanges, please contact our friendly Customer Support team:
- Email: [support@bricksfun.com]
- Phone: [+1 (541) 870-5775]
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
We aim to respond within 24-48 hours and are committed to resolving your concerns promptly and fairly.
Thank you for choosing Bricksfun. We value your trust and are dedicated to making your shopping experience positive and enjoyable!